- Membership fees: refundable in full if the application is rejected. Once a membership is activated, fees are non-refundable.
- Service fees: if a paid service request is cancelled before work is assigned, a refund may be issued after review. Once work has started, refunds are proportionate to work not yet performed.
- Training courses: refund requests within 3 days of purchase are considered if less than 20% of the course has been viewed.
- Paid promotions: non-refundable once the promotion has started.
- Approved refunds are returned to the original payment method within 7–10 working days.
To request a refund, raise a support ticket from your dashboard or write to the support email.
This policy should be reviewed by a qualified professional before going live.